Back-Office Support
A Support Layer Strategy with an Execution Assistant is a quick, cost effective solution
to expanding your back office team so more work gets done
When admin work piles up,
growth slows down
When admin work piles up, growth slows down
The signs usually appear day-to-day. Work starts backing up, records need updating, and the recurring admin tasks begin competing with everything else on the priority list.
Leaders spend increasing amounts of time coordinating administrative work instead of improving systems, supporting teams, and growing the business.
Many growing businesses solve this challenge by adding execution capacity to support the administrative work that keeps the business running.
Book a Discovery Session
Learn how it works and see if
The Virtual Hub is right for
your Business
Book a Discovery Session
Learn how it works and see if The Virtual Hub
is right for your Business
What does a back-office
execution assistant do?
A back office execution assistant is responsible for the recurring administrative work that supports a business’s day-to-day operations. They help maintain systems and workflows, allowing internal teams to spend more time on responsibilities that require their judgment and expertise.
A back office execution assistant is responsible for the recurring administrative work that supports a business’s day-to-day operations. They help maintain systems and workflows, allowing internal teams to spend more time on responsibilities that require their judgment and expertise.
What we take off your team's plate
- Basic research and information gathering
- Data entry, data cleanup, and record-keeping
- Document preparation, formatting, and digital filing
- CRM/database updates and list hygiene
- Reporting support and recurring report assembly
- Invoice, receipt, payroll, and billing document tracking
- SOP upkeep and process documentation
What stays with your team
- Business strategy
- Financial approvals
- Hiring decisions
- Client negotiations
- Sensitive personnel matters
- Final approvals
- Decisions requiring executive authority
- Business strategy
- Financial approvals
- Hiring decisions
- Client negotiations
- Sensitive personnel matters
- Final approvals
- Decisions requiring executive authority
The division is simple.
Your team decides what should happen.
Your Execution Assistant helps make sure it happens.
Roles we support
Back office support looks different in every business. Some organizations already have administrative staff who need additional capacity. Others rely on founders or senior leaders who still handle much of the operational workload themselves.
We commonly support:
- Executive Assistants
- Office Managers
- Office Coordinators
- Operations Administrators
- Administrative Assistants
- Data Entry Clerks
- Project Coordinators
- Business Support Administrators
- Founders
- CEOs
- Business Owners
- Operations Leaders
- Executive Assistants
- Office Managers
- Office Coordinators
- Operations Administrators
- Administrative Assistants
- Data Entry Clerks
- Project Coordinators
- Business Support Administrators
- Founders
- CEOs
- Business Owners
- Operations Leaders
Our Execution Assistants integrate with the way your business already works – whether you’re strengthening an existing administrative function or building one for the first time.
Proof it works
One of the clearest ways to understand the value of back office support is through the experience of businesses already using it.
As ANCLA Plumbing expanded, growing volumes of purchasing administration, billing workflows, supplier communication, and builder portal requirements became more difficult for the internal team to manage efficiently. Administrative backlogs were beginning to affect field operations.
Adding Execution Assistants helped absorb recurring administrative work across purchasing, billing, vendor processing, and other operational functions. As those workflows became more structured, administrative backlogs reduced, internal capacity increased, and the business continued expanding with stronger operational support.
Read the ANCLA Plumbing case study
Client Perspective
“It freed up around 40% of my time so I could focus on growing the business instead of managing the day-to-day administration.”
— David Bell | CEO, Diving Bell Creative
The Numbers Behind Our Model
97%
First-round support team
match rate
84%
Long-term client support
retention
Behind these results is a support model that combines structured onboarding, ongoing coaching,
and continuous development for every Execution Assistant.
How your back office support is structured
Execution Assistants work within a structured support model that extends beyond a traditional one-to-one assistant relationship.
Your support includes:
Client Success Manager
Supports the partnership and ongoing priorities
Results
Coach
Provides coaching, accountability, and performance development
Execution Assistant
Manages your day-to-day administrative work
TVH Academy
Delivers structured training and continuous capability development
That means your business benefits from both an Execution Assistant and the team supporting their continued success.
Frequently Asked Questions
Is a back office assistant the same as a virtual assistant?
Not exactly. A traditional virtual assistant usually works task by task. A back office Execution Assistant becomes an ongoing part of your administrative function, supported by structured onboarding, coaching, and a broader support model.
How fast can a back office assistant start?
Most clients begin working with an Execution Assistant within 7–10 business days, depending on the scope of support and onboarding requirements.
What systems can they work in?
Execution Assistants regularly work across leading business platforms, including Microsoft 365, Google Workspace, CRMs, project management software, accounting platforms, communication tools, documentation systems, and many industry-specific applications. If your team already uses a system, we can usually integrate into it.
Can they handle confidential records?
Yes. Execution Assistants routinely work with confidential business information while following established security procedures, documented workflows, and client-specific access protocols.
Do I manage them directly, or does The Virtual Hub?
You’ll work directly with your Execution Assistant on priorities and day-to-day work. Your Client Success Manager and Results Coach provide additional support, coaching, and performance guidance, giving you more support than a traditional outsourced assistant arrangement.
Get Your Team's Time Back
Administrative work will always exist. The question is whether your leaders should still be doing it.
A trained Execution Assistant helps keep your back office organized, your systems current, and your operation moving – so your team can spend more time leading people, serving clients, and improving the business.
Take the Delegation Diagnostic or Schedule a Discovery Call to see how much administrative work your team could hand off.
