Success stories

See how we’ve helped businesses scale smarter

SaaS Startup –
Scaling with Efficiency

150% Increase in Productivity

A fast-growing SaaS company was struggling with time management. Their core team was spending hours on non-core tasks like admin work and customer support, leaving little time for product innovation. After partnering with The Virtual Hub, they offloaded these tasks to an elite assistant and saw an immediate 150% boost in productivity. With the extra time, their team was able to focus on improving their product, leading to a 40% increase in user acquisition.

  • Offloaded tasks to Elite Assistant Virtual Hub
  • Focus on improving product Virtual Hub
  • 40% increase in user acquisition Virtual Hub
Margin Squeeze
Working with The Virtual Hub has been a game-changer. Our team is now focused on growth, not busywork.
— Sarah L., CEO, SaaS Company

E-commerce Brand – Boosting Operations

30% Reduction in Fulfillment Costs

An e-commerce business faced rising costs and inefficiencies in order fulfillment, which was eating into their profit margins. After engaging The Virtual Hub and integrating a full Performance Pod, they reduced their fulfillment costs by 30% and sped up order processing by 50%. Their team was freed up to focus on marketing and product expansion, leading to a 50% increase in revenue within six months.

  • Integrated full Performance Pod

    Virtual Hub

  • Sped up order processing by 50%

    Virtual Hub

  • 50% increase in revenue within 6 months

    Virtual Hub

the virtual hub - Margin Squeeze
We cut costs, increased efficiency, and scaled faster than we ever imagined. The Virtual Hub made it happen.
— David M., COO, E-commerce Brand

Our clients love the success they’re getting scaling smarter with us

97%

of clients select their
support team first round

40%

of clients grow their support teams with us 2-20

84%

net promoter score (NPS) of our clients

84%

support team retention
rate with our clients

"Our Support Assistant has been a fantastic addition to our team"

She is sharp, supportive, and genuinely enjoyable to work with. Their professionalism and focus stand out, and I truly appreciate the thoughtful approach they bring to the role.

Michael Bernsen Customer Support Director at Ontraport

"Our Assistant has been a true game-changer for our team."

She's detail-oriented, manages tasks with precision, and communicates proactively. Her ability to collaborate across global teams and take on challenges with a positive attitude makes her truly invaluable.

Tony Do Senior Marketing Manager at HubSpot

"Our Assistant is exceptional at what she does — consistently reliable, highly skilled, and a genuine asset to the team."

Her professionalism, attitude, and quality of work set a high standard. She is diligent, confident, and a great support to the team, consistently executing her duties with precision. She takes ownership of mistakes, addresses them quickly, and never repeats them—making her a truly valued professional.

Jacob Scott Studio Manager, F45 Training Murrieta North

"Our Support Assistant Delivers Fast, Accurate, and Reliable Support"

He is extremely good at his job, getting tasks done efficiently with a high accuracy rate. He is dedicated toward assisting our team at all times & is always willing to go the extra mile!

Madeline Canale Senior Performance Marketing Manager at Aisle Rocket

"Our Assistant is an incredible and valuable person to have on my team and she is an incredible asset to my business."

Her knowledge is both wide and deep, making her a perfect fit for me, and she makes things seamless with her calm and thoughtful approach.

Carla Coulson Carla Coulson Productions SARL

"Our Support Assistant is always eager, attentive and smiling."

She and I have developed a great workflow where I don’t need to check in with her too often, as she understands the work and her daily and weekly responsibilities.

Kylie Green Founder & Director, The Lime Agency

"Our Assistant continues to demonstrate determination, dependability and a positive attitude towards all her tasks and team."

Her positivity when taking on a new task or project definitely helps us push our projects forward. Although she is not on-site, that difference is not felt at all due to her positivity and energetic personality. She is an extremely valuable asset to our team.

Vanessa Cortez Director of Operations, Blossom Center for Children

"Our Support Assistant is just Outstanding"

Our Support Assistant is outstanding in the work that she is doing. In fact, we are already planning to give her more responsibilities in 2023.

Verne Harnish Founder & CEO/ Scaling Up

"Our Assistant continues to be a valuable asset to the IICT Team."

She’s taken on more complex email enquiries with enthusiasm and professionalism, consistently supporting the team with her positive attitude and exceptional performance. I deeply respect and value her contribution.

Jennifer Moore Member Services Team Leader / IICT

"The Virtual Hub is the perfect partner for any growing business"

As a photographer who has a lot of photoshoots and lacks time to handle all organizational moments, I greatly appreciated what this company has to offer.

Kate Gross Manager Fixthephoto

"Our business has at least tripled since we started working with The Virtual Hub and it’s been really significant help"

The main standout of The Virtual Hub is that the Assistants come to us ready to hit the ground running.

Jeremy Moser Co-founder & CEO / uSERP

"Our Support Assistant is doing a great job and ensures everything stays on track, including me!"

Rocky Lalvani Founder of Profit Comes First

"The Virtual Hub has the best onboarding and client account management I’ve ever seen, anywhere"

We have tremendous confidence in our Support Assistants but a big part of our confidence in them lies on how The Virtual Hub is taking care of us as one of their clients.

KC Procter Owner The Speaker Lab

"TVH freed up 40% of my time. As a result, my company has grown by 150% over the past 18 months"

That extra time goes to making minor updates on the website or just checking in on little things - doing minor SEO projects.

David Bell CEO / Diving Bell Creatives

"Our Assistant is reliable, proactive, and an incredible asset to our team."

She's professional, detail-oriented, and consistently delivers great work. Her proactive approach and initiative have made a real impact, especially in venue management and customer feedback. The team looks up to her, and I truly value her support in keeping things running smoothly.

Delia Timms Owner / A Table for Six

"I Consider The Virtual Hub an Essential Part of My Team"

I have been using The Virtual Hub for years and they have always exceeded my expectations. They have provided me with the right people at the right time and I consider The Virtual Hub an extension of my team.

Shawn Van Dyke Owner / Shawn Van Dyke

We’ve Helped Over 1,000 Businesses Scale Smarter

Our Performance Pod managed everything from client communications to campaign management, cutting our workload by 50%.

Digital Marketing Agency

The Virtual Hub streamlined our administrative processes, saving us 25% in operational costs while improving service delivery.

Healthcare Provider

Our assistant freed up our internal team to focus on launching a new product, which drove a 20% revenue increase in just three months.

Tech Startup

Our Performance Pod managed everything from client communications to campaign management, cutting our workload by 50%.

Digital Marketing Agency

The Virtual Hub streamlined our administrative processes, saving us 25% in operational costs while improving service delivery.

Healthcare Provider

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