Our Team

We are a vibrant and enthusiastic team based in The Philippines, Australia and Ireland so we have a truly global footprint.

We live and breathe the core values that are the backbone of The Virtual Hub’s culture:

Collaboration, Support, Enthusiasm, Honesty, Innovation & Fun

Operations

Barbara Turley

Founder and Chief Executive Officer

Barbara is an investor and entrepreneur with a keen interest in scalable business models, systems, processes and automation, content marketing and the power of inspired and empowered teams.

Before launching The Virtual Hub, Barbara enjoyed a financial markets career that spanned 15 years and included being a trader for some of the world’s largest investment banks, successfully trading her own money, managing relationships with some of Australia’s largest wealth management businesses and becoming an early stage investor in a number of very successful, disruptive financial services companies.

Today, she is the Founder & CEO of The Virtual Hub – a business process outsourcing company that has become one of the leading companies that recruits, trains and manages virtual assistants in the digital marketing and social media space for businesses who need to free up time and energy so they can go to the next level.

Friderick Laude

Operations Manager

Friderick graduated with honors at Ateneo de Zamboanga University with a degree in Commerce major in Financial Management. He is in the BPO industry since 2006 and has witnessed the evolution of the industry over time. His exposure was not an easy ride and out from this experience he discovered that his mission is to build and sustain world-class Filipino talent so that the world will know that Filipinos can exponentially and positively impact the world of digitalisation.

He is a voracious reader, loves singing and spoken-word poetry. He loves Literature and Philosophy. He dreams of creating a platform to help others discover their leadership potential, and if they do, help them thrive in this BPO industry. Today, joining The Virtual Hub is his way of equipping himself to be ready and better in this ever-dynamic digitalised environment.

He operates through introspection, and that by looking inwardly, he can positively impact others. He is very passionate with his people’s success as he understand that this translate to his client’s success too.

Shiela Dumo

Finance Manager

Shiela has been with The Virtual Hub for almost three years now. She graduated from Adamson University with a degree in Computer Science.

Shiela was once a Virtual Assistant for Energise Wealth under Barbara Turley and then eventually, was offered the Team Lead post. Since then, she has successfully coached and managed a good number of VAs under her wings, drawing wisdom from experience. She has now taken the role of the Finance Manager at the hub.

She is loving the work from home stint because it gives her the professional vibe and all without leaving her house. Shiela is a dedicated, stay at home mom of two grown-up girls.

Sales

Peter Turley

Sales - USA, UK, Europe

Adam Casey

Sales - Australia

Adam Casey is an expert when it comes to figuring out if a business is truly ready to successfully bring on a virtual team…or not! Before joining The Virtual Hub Adam had a wide-ranging career across Finance, Insurance and Health and Fitness. He managed large operational teams in multiple states and knows first hand the joys and challenges of getting the best from your people and processes whilst maintaining your focus on the business goals. At The Virtual Hub, he has the privilege of helping business owners figure out if they are ready to successfully onboard virtual assistants, or, if they are at risk of wasting precious time, energy and money by being unprepared.

Michelle Ann Pingil

Marketing Manager

Michelle had over 10 years of experience in the BPO (Business Process Outsourcing) industry before making a strategic career move into the world of virtual digital marketing with The Virtual Hub. This led her to discover and expand her creative side – a side she never knew she had!

With a Bachelor of Science degree in Financial Management from the Saint Louis University and a soon to be Graduate in Business Administration, Michelle is an all round superstar on the team.

During her free time, she loves to pamper her dog ‘Loki’, binge-watch her favourite series and being the foodie that she is, she is on a mission to find all new good places to dine in to bring her friends and family.

Training & Talent Management

Abraham Sta Maria

Co Head of Recruitment & Training

Ram began working for The Virtual Hub in 2015 after more than half a decade of freelance design work. Before his transition to the corporate world, he accumulated experience working for bigwig companies like SM SuperMalls as a stylist and copywriter for their ShopMag collateral series.

Aside from his design work that has been featured in major local magazine networks like Luxe, MEGA and MEGA Man, Ram has also written and have had his works published in some of the country’s nationwide publications.

Ram is currently the head of the Learning and Development department where he credits Barbara as his primary mentor when it comes to dealing with people’s different learning modalities, styles and personalities. He is in a constant pursuit to improve the training program to better cater to the needs of the hub.

He loves console gaming and practices the minimalist lifestyle. Ram also considers himself a pet parent to his 8-year old pitbull and his year-old rescue kitten.

Daryl Zarraga

Co Head of Recruitment & Training

Daryl has been part of the work-at-home BPO industry since 2010. He began as a text agent for a company that offered enhanced directory assistance for clients in the United States, the United Kingdom, and the Republic of Ireland, and eventually moved on to a project that offered government information and non-emergency services to residents of New York City. Throughout his stay in that company, he moved up the ranks to become a Quality Specialist and Mentor, all the while developing training programs, analysing data and trends of the business, and coordinating with NYC clients regularly

He joined The Virtual Hub in May 2016, where he quickly gathered more knowledge and experience to add to his ever-expanding repertoire and landed the position of Technical Training Lead in early 2017. He developed a successful new ONTRAPORT Training Program for the company and is constantly working to improve the general, intensive VA Training Program and providing support for VAs who need further technical training. Ever curious and willing to learn, he also works with several other CMS and CRM platforms that are being used by clients of the Hub.

Apart from working at The Virtual Hub, Daryl is also a professional theatre actor, an experienced theatre program instructor, and an award-winning graphic designer and layout artist.

On his free time, he enjoys running, watching movies and TV shows, playing video games, and reading books.

Team Management

Christine Bago

Team Leader & Client Support

Christine is one of The Virtual Hub’s Team Leaders and Client Support.

She has over 8 years of experience in the Business Process Outsourcing companies particularly in the Training & Quality and, Operations. These framed her to become customer-centric driven without compromising quality. She is fueled by her passion to see results of hard work. She also considers herself a ‘forever student,’ eager and hungry to learn more on what’s out there.

Christine believes mindfulness in the workplace is key to success – a creed she lives out through her colleagues to achieve a common goal ⁠— BE THE BEST.

She has been with the Hub for almost 5 years and as part of the Client Support Team, she ensures that the Hub’s clients receive the BEST support there is and uphold to company’s brand promise ⁠— to provide excellent VA Services

On her spare time, she bakes and does a little bit of working out to achieve optimal work-life balance even in the comfort of her own home.

Donald Maing

Team Leader

Donald is one of our team leaders based in our Cebu office. He had a long list of experience in the Technical Field and Business Process Outsourcing. He moved to Malaysia to practice his passion for Pneumatic & Robotics in 2010 as Senior Technician and Lead the nightshift team. With encouragement from family and friends, he ventured the BPO industry back home in the Philippines and he chose the long line of Operation Management Support and chose Virtual Hub as his home in February 2018.

Three words that best describe him are easy going, fun, and talkative.

In his free time, Donald can’t help but let his techy side out by repairing, maintaining, or modifying things especially his motor vehicles. He also makes it a point to make lifelong memories with his kids by taking them on dates or road trips.

Rachelle Divina

Team Leader

Rache is one of our team leaders based in our Cebu office.

She has a decade’s worth of experience and has traversed the BPO industry while enriching her wisdom with people management through Human Resources and Operations. It has molded her to become a conscientious professional, and she identifies herself as a customer-centric leader with a passion for building and strengthening employee engagement within the organization. She uses her extensive awareness of various employee retention initiatives as her tenet to anchor the individuals within her team to work towards one goal which is to outperform.

She loves being a couch potato, taking the front seat on a road trip and having meaningful conversations over coffee. She appreciates classic movies, the beauty of old things and the exciting quest to gain an understanding of the things that have been.

Johnrey Aballe

Team Leader

Johnrey has been working in the BPO/IT Industry since 2013. He started as a Technical Support Specialist for a telecommunications company in the United States. In a span of one year, he was promoted as a Subject Matter Expert and a Quality Analyst which involved data analysis and coaching. Given his excellent performance and leadership skills, he rose through the ranks from being a Quality Analyst to a Quality Supervisor, leading a team of eight Quality Analysts and overseeing around 200 agents. After getting certified in Six Sigma (Green Belt) and undergoing leadership training, he ventured from Quality to Operations, directly handling a team of agents as an Operations Supervisor.

He graduated with a degree in Information Technology with flying colours. He also held several leadership posts in school including the President seat of the Student Council. He is studying Law from the University of Cebu and is now in his second year.

Outside of work, Johnrey is a Science geek and an enthusiast in the realm of Physics. He loves to read articles about Antimatter and Quantum Mechanics. The vastness and the mysteries of the Observable Universe has and will always fascinate him.

Gerard Hamdani

Team Leader

Gerard started working in 2007 in the Kingdom of Saudi Arabia as a Draftsman for a contracting firm. Coming back to the Philippines in 2009, he chose the BPO industry as a career path and started as an entry level customer service agent. He worked his way up the ranks and has since then had always worked as part of the leadership or management team.

Apart from management, Gerard’s passion is also in the arts and graphic design. He designs book covers for American authors on the weekend and helps them with their branding and marketing needs.

On free days, Gerard spends his time with his kids, going on long drives, and honing his design skills, watching leadership and business videos, and cooking.

Liz Comeros

Team Leader

Liz is a career-driven individual who has a passion for excelling in the outsourcing industry. She has 2 years of experience as an ESL teacher and 4 years plus experience in leadership.

She also has 3 years plus experience as a home-based Virtual Assistant/ Freelance Project Manager, and she received certifications in Leadership Development Training, SMART Goals Training and Competency-based Interview Training.

She’s a firm believer in constant improvement in one’s self, thus
being part of a team would make her obtain more knowledge in her craft.
She also has a passion for music as during her free days, she sings and plays the guitar as her stress-reliever. She also loves to cook and enjoys quality time with her family.

Marketing Support

Sherrica Zarraga

Content Manager

Sherrica has been a part of The Virtual Hub since 2016. In the past 2 years, she has worked as a Virtual Assistant for a variety of clients who have been extremely pleased with her skills and efficiency. Prior to joining the Hub, she worked for 6 years in the BPO industry for a home-based account that required her to perform online research and answer text message queries. She also taught English to Korean middle and high school students in a virtual environment, helping them improve their speaking and writing skills.

As part of the Marketing Team, Sherrica helps manage and maintain the company blog, ensuring that the Hub delivers up-to-date and relevant content on the world of Virtual Assistant Outsourcing, Virtual Team Management, Business Systems and Processes, and Business Scalability.

Outside of work, Sherrica enjoys reading and writing fiction in her free time, as well as watching movies and listening to music.

Joseph Ryan Lopez

SEO Specialist

Joseph has been working with The Virtual Hub since 2015 and has handled many different clients in his almost 3 years stint with the company. Having been able to handle clients with various backgrounds, he has been accustomed with using some of the top tools and methods in the digital industry today. Making him our go-to guy when it comes to the basics of ActiveCampaign and SEO.

Raymond Leones

Social Media Specialist

Raymond is one of the virtual assistants based in Cebu who graduated from the University of San Carlos with a degree on business administration majoring in human resource development management. Though Raymond had majored in human resource, he started his career as a sales specialist where he learned to develop his confidence and ability to tackle different personalities. Over the years, Raymond has been immersed with different company cultures and people, which gave him the opportunity to develop his communication skills, as well as being flexible with different tasks given.

With music and photography as his main hobby, he has also contributed in previous companies with his creativity and talent for taking photos. Even Being at The Virtual Hub, he still shares his passion for a creative flare and perfection by managing the company’s social media pages and instilling the company values to promote the company brand.

In his spare time, Raymond likes to play his bass guitar with alternative jazz and jazz as his main genre of music where he also plays bass in a catholic organization. He also likes taking photographs of people and events, in which he has been doing professionally since 2014. He also takes time to bake and travel whenever he gets the chance.

Human Resource Management

Monalisa Chong

Head of Human Resources

Mona has been a Human Resource Professional for 8 years from diverse industries such as BPO, Construction, Real Estate, Trading, and Sales and Distribution.

Her exposure to BPO started very early when she worked as a Billing Representative for a U.S. Telco right after graduating from College as a Psychology Major. She also worked as a Quality Assurance Specialist and a Team Leader before deciding to pursue her HR practice.

She is a mother of two daughters and is currently pursuing her MBA at the University of the Philippines-Cebu. She bakes cupcakes and goodies on her free time and takes her daughters to ballet classes. She loves to read books, dance and is trying to be consistent with her Yoga practice. Her greatest dream is to provide a venue for disadvantaged children for storytelling and access to books and reading materials.

Eralyn Mondejar

Administrative Coordinator

Eralyn Mondejar has started her career in the BPO industry in 2014. She wanted to develop a long-term career and decided to explore new things and find her passion. She has gradually adapted to her new profession now as a VA (Office Manager) and loves her work.

She’s fond of watching movies and listening to music. She loves to travel to see new places and discover the beauty and its culture. She also has a passion for dancing. In her free time, she loves meeting up with her friends.

Ivy Montemayor

Human Resource Coordinator

Ivy was once an office staff and and eventually due to her hard work and dedication, was promoted as an HR-Admin Assistant with a company that had over 300 employees. In 2018, she was offered a position at The Virtual Hub Phils, Inc. as an HR-Assistant. She has shown remarkable performance, she is diligent, trustworthy, systematic, reliable and meticulous in performing her tasks.

Outside of work, she enjoys travelling, exploring new things, food tripping and enjoying beautiful scenery with her family, friends and loved ones.

Mary Elisha Palencia

Human Resources Specialist

Sasha has been practicing in the field of Human Resources for over 3 years in both BPO and local industries, specializing in Employee Relations. She also worked as a Call Center Agent for quite some time before she transitioned and worked in Human Resources. She took her Bachelor’s Degree in Psychology at Ateneo de Zamboanga University.

She loves to learn; she takes all the chance she gets to join training and workshops for personal growth and to enhance her skills. She has a growing love and passion for the arts, and she’s currently exploring on her creative side.

Project Management

Edge Lacorte

Project Manager

Edge worked in the IT Support industry for 6 years before working as a virtual assistant in 2013. In 2016, he joined The Virtual Hub, then shortly after, got promoted to be a part of the company’s Helpdesk as the web technologies expert.

Outside his work in The Virtual Hub, Edge sings professionally at weddings and events. He is also a resident worship leader, singing in front of thousands on a weekly basis, at one of the countries mega-churches, New Life Christian Center.