Barbara Turley

Founder and Chief Executive Officer

Barbara is an investor and entrepreneur with a keen interest in scalable business models, systems, processes and automation, content marketing and the power of inspired and empowered teams.

Before launching The Virtual Hub, Barbara enjoyed a financial markets career that spanned 15 years and included being a trader for some of the world’s largest investment banks, successfully trading her own money, managing relationships with some of Australia’s largest wealth management businesses and becoming an early stage investor in a number of very successful, disruptive financial services companies.

Today, she is the Founder & CEO of The Virtual Hub – a business process outsourcing company that has become one of the leading companies that recruits, trains and manages virtual assistants in the digital marketing and social media space for businesses who need to free up time and energy so they can go to the next level.

Friderick Laude

Operations Manager

Friderick graduated with honors at Ateneo de Zamboanga University with a degree in Commerce major in Financial Management. He is in the BPO industry since 2006 and has witnessed the evolution of the industry over time. His exposure was not an easy ride and out from this experience he discovered that his mission is to build and sustain world-class Filipino talent so that the world will know that Filipinos can exponentially and positively impact the world of digitalisation.

He is a voracious reader, loves singing and spoken-word poetry. He loves Literature and Philosophy. He dreams of creating a platform to help others discover their leadership potential, and if they do, help them thrive in this BPO industry. Today, joining The Virtual Hub is his way of equipping himself to be ready and better in this ever-dynamic digitalised environment.

He operates through introspection, and that by looking inwardly, he can positively impact others. He is very passionate with his people’s success as he understand that this translate to his client’s success too.

Shiela Dumo

Finance Manager

Shiela has been with The Virtual Hub for almost three years now. She graduated from Adamson University with a degree in Computer Science.

Shiela was once a Virtual Assistant for Energise Wealth under Barbara Turley and then eventually, was offered the Team Lead post. Since then, she has successfully coached and managed a good number of VAs under her wings, drawing wisdom from experience. She has now taken the role of the Finance Manager at the hub.

She is loving the work from home stint because it gives her the professional vibe and all without leaving her house. Shiela is a dedicated, stay at home mom of two grown-up girls.

Adam Casey

Sales - Australia

Michelle Ann Pingil

Marketing Manager

Michelle had over 10 years of experience in the BPO (Business Process Outsourcing) industry before making a strategic career move into the world of virtual digital marketing with The Virtual Hub. This led her to discover and expand her creative side – a side she never knew she had!

With a Bachelor of Science degree in Financial Management from the Saint Louis University and a soon to be Graduate in Business Administration, Michelle is an all round superstar on the team.

During her free time, she loves to pamper her dog ‘Loki’, binge-watch her favourite series and being the foodie that she is, she is on a mission to find all new good places to dine in to bring her friends and family.

Daryl Zarraga

Co Head of Recruitment & Training

Daryl has been part of the work-at-home BPO industry since 2010. He began as a text agent for a company that offered enhanced directory assistance for clients in the United States, the United Kingdom, and the Republic of Ireland, and eventually moved on to a project that offered government information and non-emergency services to residents of New York City. Throughout his stay in that company, he moved up the ranks to become a Quality Specialist and Mentor, all the while developing training programs, analysing data and trends of the business, and coordinating with NYC clients regularly

He joined The Virtual Hub in May 2016, where he quickly gathered more knowledge and experience to add to his ever-expanding repertoire and landed the position of Technical Training Lead in early 2017. He developed a successful new ONTRAPORT Training Program for the company and is constantly working to improve the general, intensive VA Training Program and providing support for VAs who need further technical training. Ever curious and willing to learn, he also works with several other CMS and CRM platforms that are being used by clients of the Hub.

Apart from working at The Virtual Hub, Daryl is also a professional theatre actor, an experienced theatre program instructor, and an award-winning graphic designer and layout artist.

On his free time, he enjoys running, watching movies and TV shows, playing video games, and reading books.

Aiko Miyoshi

Talent Acquisition Assistant

Aiko Miyoshi has been in the BPO industry for 4 years and has a vast experience in different fields. She was once a Virtual Assistant for a consultancy firm in the US.  She handled research management, emails, and also contacting potential prospects for their clients. She really enjoyed her role as a virtual assistant.

Prior to joining The Virtual Hub, Aiko was a recruitment specialist and a POC for Cebu branch. She was exposed to different people and talent which gained her alot of knowledge in recruitment.

In her free time, she loves playing online games, reading different controversies, and doing research.

Donald Maing

Team Leader

Donald is one of our team leaders based in our Cebu office. He had a long list of experience in the Technical Field and Business Process Outsourcing. He moved to Malaysia to practice his passion for Pneumatic & Robotics in 2010 as Senior Technician and Lead the nightshift team. With encouragement from family and friends, he ventured the BPO industry back home in the Philippines and he chose the long line of Operation Management Support and chose Virtual Hub as his home in February 2018.

Three words that best describe him are easy going, fun, and talkative.

In his free time, Donald can’t help but let his techy side out by repairing, maintaining, or modifying things especially his motor vehicles. He also makes it a point to make lifelong memories with his kids by taking them on dates or road trips.

Johnrey Aballe

Team Leader

Johnrey has been working in the BPO/IT Industry since 2013. He started as a Technical Support Specialist for a telecommunications company in the United States. In a span of one year, he was promoted as a Subject Matter Expert and a Quality Analyst which involved data analysis and coaching. Given his excellent performance and leadership skills, he rose through the ranks from being a Quality Analyst to a Quality Supervisor, leading a team of eight Quality Analysts and overseeing around 200 agents. After getting certified in Six Sigma (Green Belt) and undergoing leadership training, he ventured from Quality to Operations, directly handling a team of agents as an Operations Supervisor.

He graduated with a degree in Information Technology with flying colours. He also held several leadership posts in school including the President seat of the Student Council. He is studying Law from the University of Cebu and is now in his second year.

Outside of work, Johnrey is a Science geek and an enthusiast in the realm of Physics. He loves to read articles about Antimatter and Quantum Mechanics. The vastness and the mysteries of the Observable Universe has and will always fascinate him.

Jane Baloco

Team Leader

Jane is one of our team leaders based in Cebu office. She see herself as being in a position of service to her team members. On the inside, she has a deep thirst for knowledge and constantly is on the look-out to learn new things because of her commitment to making herself better through the wisdom of others.

Jane started off her career in the call center industry right after she graduated with a Bachelors degree in Management Accounting. In addition to her numerical ability, she is also a trained sales representative and customer service specialist. Then, moved up to the leadership position.

When she isn’t working, you’ll find Jane binge-watching TV series in the coffee shop. And she loves beach bumming during long weekends and holidays.

Joseph Ryan Lopez

SEO Specialist

Joseph has been working with The Virtual Hub since 2015 and has handled many different clients in his almost 3 years stint with the company. Having been able to handle clients with various backgrounds, he has been accustomed with using some of the top tools and methods in the digital industry today. Making him our go-to guy when it comes to the basics of ActiveCampaign and SEO.

Thea May Labrador

Marketing Assistant

Thea began working in the BPO industry since 2012. She has vast experience in Sales, Marketing, Billing system, and Customer Service. Equipped with enough training and skill set, she joined The Virtual Hub as one of the Operations Assistants under the Marketing department. She found her passion in the hub by learning new things which widen her imagination.

In her young age, she has already tried different areas of studies including Business Accountancy, Education, and Airline Management. It is her dream to become a prestigious Flight Attendant someday.

Outside of work, she enjoys traveling and hanging out with friends on karaoke night. She also loves to write blog articles about her adventures. Her favorite outdoor activities include trekking, snorkeling, and photography.

Monalisa Chong

Head of Human Resources

Mona has been a Human Resource Professional for 8 years from diverse industries such as BPO, Construction, Real Estate, Trading, and Sales and Distribution.

Her exposure to BPO started very early when she worked as a Billing Representative for a U.S. Telco right after graduating from College as a Psychology Major. She also worked as a Quality Assurance Specialist and a Team Leader before deciding to pursue her HR practice.

She is a mother of two daughters and is currently pursuing her MBA at the University of the Philippines-Cebu. She bakes cupcakes and goodies on her free time and takes her daughters to ballet classes. She loves to read books, dance and is trying to be consistent with her Yoga practice. Her greatest dream is to provide a venue for disadvantaged children for storytelling and access to books and reading materials.

Ivy Montemayor

Human Resource Coordinator

Ivy was once an office staff and and eventually due to her hard work and dedication, was promoted as an HR-Admin Assistant with a company that had over 300 employees. In 2018, she was offered a position at The Virtual Hub Phils, Inc. as an HR-Assistant. She has shown remarkable performance, she is diligent, trustworthy, systematic, reliable and meticulous in performing her tasks.

Outside of work, she enjoys travelling, exploring new things, food tripping and enjoying beautiful scenery with her family, friends and loved ones.

Mary Elisha Palencia

Human Resources Specialist

Sasha has been practicing in the field of Human Resources for over 3 years in both BPO and local industries, specializing in Employee Relations. She also worked as a Call Center Agent for quite some time before she transitioned and worked in Human Resources. She took her Bachelor’s Degree in Psychology at Ateneo de Zamboanga University.

She loves to learn; she takes all the chance she gets to join training and workshops for personal growth and to enhance her skills. She has a growing love and passion for the arts, and she’s currently exploring on her creative side.

Edge Lacorte

Project Manager

Edge worked in the IT Support industry for 6 years before working as a virtual assistant in 2013. In 2016, he joined The Virtual Hub, then shortly after, got promoted to be a part of the company’s Helpdesk as the web technologies expert.

Outside his work in The Virtual Hub, Edge sings professionally at weddings and events. He is also a resident worship leader, singing in front of thousands on a weekly basis, at one of the countries mega-churches, New Life Christian Center.