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The Virtual Hub Ltd Cookie Policy

Last updated: (04 September 2020)

The Virtual Hub Ltd (“The Virtual Hub”, “we”, “our”, “us”) use cookies on the site www.TheVirtualHub.com and other subsites (“Service”). By using the Service, you consent to the use of cookies.

Our Cookie Policy explains what cookies are, how we use cookies on the Service, your choices regarding cookies and further information about cookies.

 

What are Cookies and how are they used?

 Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or third-party to recognise you and make your next visit easier and the Service more useful to you.

Cookies can be “session” or “persistent” cookies.

Session Cookies are temporary cookies that are not stored on your computer or mobile device. They are created temporarily in your browser’s subfolder while you are visiting a website and they are not stored on your computer or mobile device. A session cookie is also used to remember your language preference when viewing the site. These session cookies are erased when you close your browser, or after 20 minutes of inactivity. Therefore once you leave the site, the session cookie is deleted.

Persistent cookies are those placed on your computer or mobile device for a pre-determined length of time when you visit this site and they remain in your browser’s subfolder and are activated again once you visit the website that created that particular cookie. A persistent cookie remains in the browser’s subfolder for the duration period set within the cookie’s file.

Cookies can help a website to arrange content to match your preferred interests more quickly but cannot be used by themselves to identify you.

 

How is The Virtual Hub using cookies

When you use and access our Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes:

  • to ensure that content from TheVirtualHub is presented in the most effective manner for you and your computer and to enable certain functions of the Service, 
  • to provide analytics, 
  • to store your preferences, and
  • to enable advertisements delivery, including behavioural advertising.

We use both session and persistent cookies on the Service but we use different types of cookies to run the Service:

  • Strictly Necessary Cookies – These cookies are essential for the operation of our website. They enable you to navigate the website and use all the features. They are used to manage and identify you as unique to other users currently viewing the website and enable you to login into secure areas.
  • Functionality Cookies – These cookies collect information such as your User ID, location, language preference and other settings to provide more personal features.
  • Performance Cookies – These cookies collect statistical data about the website visit such as which web pages are most popular and broken web pages. These cookies do not collect personally identifiable information and are aggregated to collect information about the website’s performance.

 

Third-party cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Service, deliver advertisements on and through the Service. In such case, an embedded advertising material which is served from a third-party site could store a cookie for that third-party site, containing information fed to it from the containing site – such information might include the name of the site, particular products being viewed, pages visited, etc.

Please find below information in relation to third party cookies being used on our Site: 

Necessary (10)

Cookie Name

Provider

Purpose

Type

Expiry

_ok

Identified the visitor across devices and visits, in order to optimise the chat-box function on the website.

HTTP

Session

olfsk

This cookie is necessary for the login function on the website

HTTP

2 Years

OptanonConsent

Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry.

HTTP

1 Year

PHPSESSID

Preserves user session state across page requests

HTTP

Session

PHPSESSID

Preserves user session state across page requests

HTTP

Session

SESS#

Preserves users states across page requests

HTTP

179 Days

SESS#

Preserves users states across page requests

HTTP

Session

SESS#

Preserves users states across page requests

HTTP

6431 Days

wc_cart_hash#

Ensures certain cart functionality does not require you to refresh your browser

HTML

Persistent

wc_fragments_#

Ensures certain cart functionality does not require you to refresh your browser

HTML

Session


Preferences (19)

Cookie Name

Provider

Purpose

Type

Expiry

_formception-#GUID#

Used to ensure functionality of Ontraport Contact Forms

HTML

Persistent

_icl_current_language

Saves the user’s preferred language on the website.

HTTP

1 Day

_okbk

Identifies the visitor across devices and visits, in order to optimise the chat-box function on the website.

HTTP

Session

_okck

Identifies the visitor across devices and visits, in order to optimise the chat-box function on the website.

HTTP

1 Day

_okcs

Identifies the visitor across devices and visits, in order to optimise the chat-box function on the website.

HTTP

Session

_okdetect

Identifies the visitor across devices and visits, in order to optimise the chat-box function on the website.

HTTP

Session

_okdetect

Identifies the visitor across devices and visits, in order to optimise the chat-box function on the website.

HTML

Persistent

_oklv

Identifies the visitor across devices and visits, in order to optimise the chat-box function on the website.

HTTP

Session

formception-#GUID#

Used to ensure functionality of Ontraport Contact Forms

HTML

Persistent

jslog/log.png

Stores a unique ID string for each chat-box sesion. This allows the website-support to see previous issues and reconnect with the previous supporter.

Pixel

Session

ref_

Used to ensure functionality of Ontraport Contact Forms

HTTP

Session

ref_

Used to ensure functionality of Ontraport Contact Forms

HTTP

6541 Days

referral_page

Used to ensure functionality of Ontraport Contact Forms

HTTP

180 Days

referral_page

Used to ensure functionality of Ontraport Contact Forms

HTTP

Session

referral_page

Used to ensure functionality of Ontraport Contact Forms

HTTP

6541 Days

Elegant_Themes_Promo_State

Used to ensure functionality of our hello bar/promo bar.

HTTP

1 Day

form_p2c22531f191

Used to ensure functionality of Ontraport Contact Forms

HTTP

Session

form_p2c22531f380

Used to ensure functionality of Ontraport Contact Forms

HTTP

Session

mr_src

Used to ensure functionality of Ontraport Contact Forms

HTTP

179 Days


Statistics (13)

Cookie Name

Provider

Purpose

Type

Expiry

_ga

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

HTTP

2 Years

_gat

Used by Google Analytics to throttle request rate

HTTP

1 Day

_gid

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

HTTP

1 Day

collect

Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels.

Pixel

Session

hblid

Identifies the visitor across devices and visits, in order to optimise the chat-box function on the website.

HTTP

2 Years

vid

Collects data on visitor interaction with the website’s video-content. This data is used to make the website’s video-content more relevant towards the visitor.

HTTP

6431 Days

vuid

Collects data on the user’s visits to the website, such as which pages have been read

HTTP

2 Years

wcsid

Allows the website to recognise the visitor, in order to optimise the chat-box functionality.

HTTP

Session

_OPF_FOREVER

To help us to analyse the use and performance of our website and services.

HTML

Persistent

_OPF_HISTORY

To help us to analyse the use and performance of our website and services.

HTML

Persistent

lastvisit

To display the last visited time.

HTTP

6541 Days

OPF_FOREVER

To help us to analyse the use and performance of our website and services.

HTML

Persistent

OPF_HISTORY

To help us to analyse the use and performance of our website and services.

HTML

Persistent


Marketing (15)

Cookie Name

Provider

Purpose

Type

Expiry

_fbp

Used by Facebook to deliver a series of advertisement products, such as real time bidding from third party advertisers

HTTP

3 Months

ads/ga-audiences

Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites

Pixel

Session

fr

Used by Facebook to deliver a series of advertisement products, such as real time bidding from third party advertisers

HTTP

3 Months

GPS

Registers a unique ID on mobile devices to enable tracking based on geographical GPS location

HTTP

1 Day

IDE

Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user

HTTP

1 Year

test-cookie

Used to check if the user’s browser supports cookies

HTTP

1 Day

tr

Used by Facebook to deliver a series of advertisement products, such as real time bidding from third party advertisers

Pixel

Session

VISITOR_INFO1_LIVE

Tries to estimate the users’ bandwidth on pages with integrated YouTube videos

HTTP

179 Days

YSC

Registers a unique ID to keep statistics of what videos from YouTube the user has seen

HTTP

Session

yt-remote-cast-installed

Stores the user’s video player preferences using embedded YouTube video

HTML

Session

yt-remote-connected-devices

Stores the user’s video player preferences using embedded YouTube video

HTML

Persistent

yt-remote-device-id

Stores the user’s video player preferences using embedded YouTube video

HTML

Persistent

yt-remote-fast-check-period

Stores the user’s video player preferences using embedded YouTube video

HTML

Session

yt-remote-session-app

Stores the user’s video player preferences using embedded YouTube video

HTML

Session

yt-remote-session-name

Stores the user’s video player preferences using embedded YouTube video

HTML

Session

What are your options regarding cookies

If you would like to delete cookies or instruct your web browser to delete or refuse cookies, please check our instructions on how to disable cookies on your chosen browser as per below:

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, such as you will not be able to store your preferences and our Service might not display properly.

 

Key tips for safe and responsible cookie-based Web browsing

Due to their flexibility and the fact that our service uses cookies by default, cookies are almost unavoidable. Here are some tips you can use to ensure worry-free cookie-based browsing:

  • Customise your browser’s cookie settings to reflect your comfort level with cookie security or use our guide to delete cookies.
  • If you are very comfortable with cookies and you are the only person using your computer, you may want to set long expiration time frames for storing your personal access information and browsing history.
  • If you share access on your computer, you may want to set your browser to clear private browsing data every time you close your browser. While not as secure as rejecting cookies outright, this option lets you access cookie-based websites while deleting any sensitive information after your browsing session.
  • Make sure your browser is updated and if you haven’t already, set your browser to update automatically. This eliminates security vulnerabilities caused by outdated browsers. Many cookie-based exploits are based on exploiting older browsers’ security shortcomings.

 

Where can you find more information about cookies

 You can learn more about cookies and the following third-party websites:

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