How to use Support Assistants to scale your business
The Nancy Gaines Show
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Episode breakdown
In this podcast episode, hear from Barbara Turley on how to use support assistants to scale your business. Barbara’s mission is to “eradicate small business overwhelm” by simplifying the offshore outsourcing process and facilitating cost-effective business scalability. This allows businesses to free up time and energy so they can go to the next level. Barbara is also the host of the Virtual Success Show podcast.
- How Barbara started recruiting Support Assistants and how she started her business
- What services The Virtual Hub support assistants can provide to business owners
- The importance of creating a training program for clients to teach them how to systemize
- Tips on when are the right time to break up with a support assistant
- Barbara introduces her own podcast show Virtual Success Show
- Advice for people interested to contact Barbara and hire a support assistant
Every business needs support assistants — if you invest the time and energy to get it right, the dividends in scalability and cost-effectiveness are enormous.
In this episode
00:00 - Introduction to the Podcast
Nancy introduces her podcast and guest, Barbara Turley, the founder of The Virtual Hub, explaining the goal of helping business owners succeed.
01:43 - Barbara Turley's Background
Barbara shares her transition from investment banking to creating a company that manages support assistants to help small businesses scale.
09:10 - Recruiting and Training Support Assistants
Barbara discusses the common issues clients face when hiring support assistants, such as not knowing how to recruit or train them. She explains how her company offers pre-training to support assistants before they start working with clients.
21:41 - Utilizing Support Assistants Effectively
Barbara offers advice on how to maximize the use of support assistants, including tips for managing relationships with them and assessing performance.
22:20 - The Virtual Success Show Podcast
Barbara talks about her own podcast, its format, and how it aims to educate entrepreneurs on managing successful remote teams.
27:24 - Final Advice on Hiring Support Assistants
Barbara wraps up with insights on the importance of getting the hiring process right and the value of investing time in outsourcing effectively.
