Episode breakdown
Are you stuck working too many hours on low level tasks? Do you wish there was someone already trained and waiting to do this work for you? Make sure to check out this podcast episode with Barbara Turley, Founder & CEO of The Virtual Hub. She knows how to help small business owners confidently utilize support assistants to scale their business.
- Use our proven SOPs if you don’t have your own; our VAs are trained on top-tier programs.
- We handle the grunt work, but you need to lead the strategy.
- Start with easy tasks like calendar or email management.
- With solid systems, VAs can take on complex digital tasks.
- We build trust through structure—compliance, tracking, and coaching.
- Keep VAs busy; allow flexibility within a clear framework.
- Use LastPass to share access securely without revealing passwords.
- You can’t scale without delegation, systems, and automation.
- As your team grows, leadership becomes your main job.
- Processes must evolve—what worked last year won’t work today.
Delegation is part of operations, as is automation and systems.
In this episode
00:00 - Introduction to Virtual Hub
Barbara Turley discusses her experience and the rapid growth of her business, The Virtual Hub, focusing on how it provides support assistant services.
04:22 - Building a Business from Coaching
Barbara shares her journey from business coaching to recognizing the demand for support assistants, which led her to establish her business.
05:50 - Creating a Successful Client-Support Assistant Relationship
The focus is on building successful relationships between clients and support assistants to ensure mutual success.
06:36 - Delegation and Systems
The importance of having systems in place before hiring support assistants is emphasized, along with the need for clear delegation of tasks.
09:13 - Marketing and Operational Strategies
The discussion includes how businesses often lack processes for marketing and operations and how The Virtual Hub addresses this with ready-made process maps.
13:00 - Effectively Working with Support Assistants
This segment outlines how to effectively onboard and manage support assistants, stressing the need for structured processes.
13:54 - Outsourcing Administrative Tasks
Barbara discusses the various administrative tasks that can be outsourced to support assistants, improving efficiency for business owners.
21:39 - Challenges in Growing as an Entrepreneur
Barbara reflects on the emotional challenges she faced while growing her business and balancing motherhood.
22:48 - Leadership in Business Growth
As businesses scale, leadership becomes more crucial, especially when managing teams, emphasizing self-reflection and adaptability in leadership styles.
25:38 - Cultural Development within Teams
The importance of building an employee brand and nurturing a positive workplace culture is highlighted as essential for client delivery and team happiness.
