Execution is where
strategy breaks down.
The Support Layer is
where it gets done.
We are not a VA marketplace.
We are a bolt-on execution engine—designed to plug
into your existing business systems, reduce operational drag,
and keep your team moving forward.
What Is a Support Layer?
A Support Layer is a fully managed, offshore execution system—powered by humans, built for scale, and integrated with your tools, processes, and goals. It’s not a person you hire. It’s a layer of leverage.
Think of it as your own offshore task engine. One that runs without burnout, bandwidth gaps, or babysitting.
- A trained Support Assistant
—ready to work full-time
from day one
- A Results Coach who
translates your needs
into action - A Client Success Manager
who tracks performance,
continuity, and ROI
- A trained Support Assistant—ready to work
full-time from day one - A Results Coach who translates your needs into action
- A Client Success Manager who tracks performance,
continuity, and ROI
Why Most Delegation Models Fail
Hiring “a VA” often leads to more complexity, not less. You get:
- Endless interviews
- Weak SOPs
- Poor execution consistency
- No oversight or coaching
- High churn, low ROI
- Bottlenecked communication
At TVH, we fix the delegation gap by building a system around the assistant
—so your business gets long-term execution, not just short-term help.
How the Model Works in Practice
One Model. Three Levels of Support.
This isn’t a one-size-fits-all service. You choose the level of support based on your complexity and execution needs.
Tier
Best For
Common Tasks
(Tier 1)
Admin SupportFounders, GMs,
Ops Managers
Scheduling, file mgmt,
SOPs, reporting, inbox
(Tier 2)
Customer &
Marketing Support
Marketing Leads,
RevOps, CX Teams
Campaign execution,
CRM cleanup, client comms
(Tier 3)
Executive &
Systems Support
COOs, Chiefs of Staff,
Tech-leaning Execs
Dashboards, project coordination,
recurring systems
Built for Scale, Security & Simplicity
Hiring “a VA” often leads to more complexity, not less.
Every TVH client gets:
- A fully trained, full-time Support Assistant
- Dedicated Results Coach + Client Success Manager
- 30-day notice = no long-term contracts
- Secure tools, SOP documentation, performance monitoring
We don’t just integrate an assistant—we make sure the work gets done.
What Clients Say
“Our Virtual Assistant is outstanding in the work that she is doing. In fact, we are already planning to give her more responsibilities in 2023.”
— Verne Harnish | Founder, Author and CEO of Scaling Up
“Our business has at least tripled since we started working with The Virtual Hub and it’s been really significant help.”
— Jeremy Moser | Co-founder & CEO / uSERP
“Our business has at least tripled since we started working with The Virtual Hub and it’s been really significant help.”
— Jeremy Moser | Co-founder & CEO / uSERP
“Our business has at least tripled since we started working with The Virtual Hub and it’s been really significant help.”
— Jeremy Moser | Co-founder & CEO / uSERP
Ready to Add Your Own Support Layer?
Let’s build an execution engine that keeps pace with your vision.
We align you with the right Support Assistant tier (Doer, Operator, Integrator), based on your team size, goals, and delegation maturity.