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Barbara Turley, The Founder, and CEO of Virtual Hub, is on a mission to eradicate “small business overwhelm” by simplifying the offshore outsourcing process and facilitating cost-effective business scalability. She and her team make this happen every day at The Virtual Hub. Her business was started by accident and exploded in the space of 12 months to become one of the leading companies that recruits, trains and manages virtual assistants in the digital marketing and social media space for businesses who need to free up time and energy so they can go to the next level.
Key Points in the Conversation with Jake Carlson Modern Leadership:
  • Eradicate small business overwhelm with virtual help
  • Virtual assistants can free up your time and energy to take your business to the next level
  • Business struggles when you are doing things you shouldn’t be doing – the downside to trying to do everything yourself
  • Many can’t grow their business because they don’t have time or money to accomplish goals.
  • People underestimate how much time and effort it takes to get delegating right.
  • How do you hire a virtual assistant for only a couple of hours a week? Often we have much more work than we originally think.
  • How you need a solid process to hand over to a virtual assistant to be effective.
  • Find the “right” expert for the job and be clear on expectations and follow-through.
  • Virtual Assistant is a broad term. Be realistic about your needs and communicate them.
  • No time to create the processes and training to turn the business over to someone else? The importance of breaking that mindset.
  • Slow down to speed up – build a scalable business that works without you one day.
  • Systems run your business; people run your systems.
  • Create a clear process. Prompt a V.A. to do each step so they understand expectations; something they can check the boxes – then follow up.
  • Detailed processes with nowhere to hide. Take time out to build the processes carefully.
  • The more time and energy you put in your “system machine,” the more cost-effective employees you can put into it.
  • Delegate down to the lowest compensated person qualified to do the job.
  • Business is a marathon, not a sprint. Focus on the processes and operational development and infrastructure for long-term impact.
  • Processes are constantly changing and adapting – they need to evolve over time.
  • Build your systems so no one has to rely on Trust.
  • Communication and team connectivity does not require everyone in the same room – Email is NOT a project management system or team communication tool. You will need to have a project management system, chat system and bring the team together regularly for a touchpoint on how things are going.
  • The key takeaway: It doesn’t matter what business you’re in if you put processes in place. You should try using Virtual Assistants.