Frequently Asked Questions

frequently asked questions
  • About TVH

  • VA Concerns

  • Account Set Up

What is your Business Profile?

The Virtual Hub operates on a pre-recruit, pre-train, pre-employment model. At its most basic level, it means we are not a recruitment agency. We actively recruit, train and manage our own employees long before we ever introduce them to our clients.

We take all of the risk of: 

  • Narrowing down the recruitment stack 
  • Issuing employment contracts, salaries, and benefits before clients
  • Intensive training across several areas of digital marketing implementation
  • Operations onboarding into our culture code
  • Ongoing training, development, and support (See below)
  • Adhering to the Philippines’ strict Labor Code that protects employees from unfair dismissal or other unsavoury business practices
  • Allowing clients 30-days-notice to cancel despite having to legally keep the employee on our payroll.

As our people are all employees of our company and, essentially, represent our brand inside our client accounts, we manage all of the HR, KPI development and tracking, salary determination and review process and rewards and recognition programs – like any employer/employee relationship. We have a very clean and clear, metrics based, salary determination model so every employee fully understands 

  • what they will earn initially
  • what the future trajectory looks like (and how to supercharge it) 
  • and, more importantly, WHY they fall into the category that they do 

Both clients and employees are under strict, legally binding contracts with us where legal action can be taken against both the employee and/or the client, in their own jurisdictions, in the event of any solicitation, manipulation or non-competes.

What is the POD System?

To give you an idea of what sets the Hub apart from other traditional VA companies, the Hub allows you to select the VA you will be working with and not just assign a VA to your account. In addition, Not only will you have a VA working on your account but, you will also have one of our Results Coach and your Client Success Manager. Together you will be assigned a ' POD' - As a team, our job is to ensure that you get success achieving your goals with us. 

Your Pod will also have access to our Learning and Development Team, where we can create a Personalised Training Plan for the VA in accordance with your requirements, and last but not least, we also have the People Operations. Every team member here has a Hearts Partner who takes care of the people's well-being and personal matters so we wouldn't want you to worry about the VA working on your account. Let us take care of you and our VA.

Are the VAs experienced?

We hire our own people from all walks of life. We are looking for a type and we train them, undergoing the TVH's Intensive Training Program. We then pre-select the VAs whom we believe are a great fit on the account as well as the requirements given by you.

What are the Logistics of the Company?

In terms of logistics, our employees have the opportunity to work in our office or at the comfort of their homes depending on the client’s preference. Before we allow them to work home, we make sure that they meet the TVH Standards in terms of equipment and internet connectivity. Should you opt for the assigned VA to Work from Home, you will still have the discretion to have them work in the office if you feel that it’s best that they do. In addition to this our employees are welcome to work in the office should they encounter challenges with their equipment or internet connectivity. Do you have a preference where you would like the assigned VA to work?”

TVH Requirements for WFH (for reference)

Internet Speed requirement: 20mbps

Equipment:

  • Macintosh
    1. Apple M1
    2. 8GB RAM
    3. 256 GB Storage
    4. macOS Catalina (10.15) or newer
  • Windows
    1. At least Core i5 or Ryzen 5
    2. 8GB RAM for SSD/ 16GB RAM for HDD
    3. 256 GB Storage
    4. Windows 10 or newer

Where are the VAs located?

We are located in the Philippines and we have a physical office in the city of Cebu

What time zones do you cover?

We operate on a 24/5 schedule from Mondays - to Fridays within the US, UK, EU, and APAC regions.

  • About TVH

  • VA Concerns

  • Account Set Up

What is your Business Profile?

The Virtual Hub operates on a pre-recruit, pre-train, pre-employment model. At its most basic level, it means we are not a recruitment agency. We actively recruit, train and manage our own employees long before we ever introduce them to our clients.

We take all of the risk of: 

  • Narrowing down the recruitment stack 
  • Issuing employment contracts, salaries, and benefits before clients
  • Intensive training across several areas of digital marketing implementation
  • Operations onboarding into our culture code
  • Ongoing training, development, and support (See below)
  • Adhering to the Philippines’ strict Labor Code that protects employees from unfair dismissal or other unsavoury business practices
  • Allowing clients 30-days-notice to cancel despite having to legally keep the employee on our payroll.

As our people are all employees of our company and, essentially, represent our brand inside our client accounts, we manage all of the HR, KPI development and tracking, salary determination and review process and rewards and recognition programs – like any employer/employee relationship. We have a very clean and clear, metrics based, salary determination model so every employee fully understands 

  • what they will earn initially
  • what the future trajectory looks like (and how to supercharge it) 
  • and, more importantly, WHY they fall into the category that they do 

Both clients and employees are under strict, legally binding contracts with us where legal action can be taken against both the employee and/or the client, in their own jurisdictions, in the event of any solicitation, manipulation or non-competes.

What is the POD System?

To give you an idea of what sets the Hub apart from other traditional VA companies, the Hub allows you to select the VA you will be working with and not just assign a VA to your account. In addition, Not only will you have a VA working on your account but, you will also have one of our Results Coach and your Client Success Manager. Together you will be assigned a ' POD' - As a team, our job is to ensure that you get success achieving your goals with us. 

Your Pod will also have access to our Learning and Development Team, where we can create a Personalised Training Plan for the VA in accordance with your requirements, and last but not least, we also have the People Operations. Every team member here has a Hearts Partner who takes care of the people's well-being and personal matters so we wouldn't want you to worry about the VA working on your account. Let us take care of you and our VA.

What are the Logistics of the Company?

In terms of logistics, our employees have the opportunity to work in our office or at the comfort of their homes depending on the client’s preference. Before we allow them to work home, we make sure that they meet the TVH Standards in terms of equipment and internet connectivity. Should you opt for the assigned VA to Work from Home, you will still have the discretion to have them work in the office if you feel that it’s best that they do. In addition to this our employees are welcome to work in the office should they encounter challenges with their equipment or internet connectivity. Do you have a preference where you would like the assigned VA to work?”

TVH Requirements for WFH (for reference)

Internet Speed requirement: 10mbps

Equipment:

  • Macintosh
    1. At least Core i3, 1.6GHz
    2. 4GB RAM
    3. 100GB HDD
    4. At least El Capitan OS
  • Windows
    1. At least Core i3, 2.3 GHz
    2. 8GB RAM
    3. 100GB HDD
    4. At least Windows 7 OS

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