In every workplace, employees are the backbone that drive the business to success. Read below on how you can assure employee satisfaction through these recommendations.
How Do You Ensure Employee Satisfaction?
By definition, satisfaction is something that makes a person pleased, happy, and content. Job satisfaction, therefore, means that a person is satisfied with his or her job. While the definition is simple, ensuring your employees’ contentment can be very tricky. Low satisfaction can result in a higher resignation rate. Too much, in the meantime, can cause employees to become complacent with their work. Thus, it is important to form some balance between how employees feel and the business’ needs. Here are some ideas on how you can have satisfied employees and at the same time keep your business afloat.
- Instill Work-Life Balance
In every office setting, work-life balance is very important. Based on a Gartner survey among US employees, it was found out that work-life balance is valued more than health benefits. The desire to live their lives according to how they want it without work tying them up is stronger and more significant. There is a good reason for it too. Too much work robs people of time that they rather spend with family or in society. Little work, in the meantime, can stunt career growth which can lead to unhappiness in the workplace.
As employers, here are a couple of ideas on how you can instill work-life balance among your employees:
- Be strict with working hours – as much as possible, avoid requiring overtime unless absolutely necessary. This includes the weekends (unless weekend work is a requirement). Let it also be a company rule that when an employee is on a vacation, he or she must not be disturbed.
- Have a company-initiated sports and leisure program – this involves organizing sports, gaming events, or a regular exercise program that would help reduce stress caused by work. Scheduled team-building such as a weekly movie night can also be beneficial.
- Hire the right number of staff – balance in work involves maintaining the correct number of employees that can do the job. Understaffing would mean additional work for some, while over-staffing would keep others under-utilized and would just balloon your overhead expenses.
- Ensure Market-Competitive Compensation
Probably one of the most sensitive topics for discussion is the employees compensation, since this is limited by the company budget. However, keep in mind that compensation is still one of the top considerations of employees when looking for the right job. You can ensure fair compensation by incorporating some tasks below:
- Perform annual salary review – when doing an annual salary review, the employees’ performance as well as tenure must be always taken into consideration.
- Research-based job market value – to determine the market value of the different functions in your organization, you can rely on research-based values provided by external parties like Salary.com or Payscale.com, or from more extensive research done by HR consulting firms.
By having fair or even above-market compensation, you will surely get a higher chance of having satisfied employees in your organization.
- Be a Trustworthy Employer
To become a trustworthy employer, you must gain credibility in the eyes of your employees. Per Amy Lyman, co-founder of The Great Place to Work® Institute, trustworthy employers succeed because they gain the commitment and cooperation of the employees. Once you have established credibility, it is safe to say that your employees will trust you, and thus it will lead to workplace satisfaction.
What are the ways to build your trustworthiness among your employees? Here are some suggestions.
- Foster open communication – one of the most effective means to establish understanding between employers and employees is to encourage open communication. As an employer, you must be attentive to your employees’ sentiments. Their inputs and suggestions must always be taken into account, take necessary course of actions when needed, and acknowledge them for their contributions. One effective platform to do this is through sending out an employee satisfaction survey. With this, you will be able to gather feedback, whether positive or negative, from your employees.
- Be honest – this is a given, of course. When employees feel that their management is lying and not transparent to them, it could create suspicion and distrust, eventually leading to job dissatisfaction. An honest management creates mutual trust and respect between employers and employees. These two factors are just some of the things that make up a great company culture.
- Carry through with your commitments – As employers, it is your obligation to follow through with your commitments. One of the things that make an employee feel dissatisfied is when their employer makes false promises. This is actually dangerous and could lead to a high number of resignations. To avoid such, ensure that you commit promises that you can deliver. In the event that such a commitment cannot be delivered, it is better to let your employees know ahead and admit what went wrong.
- Be fair – a fair employer makes a happy employee. When there is favoritism from the management, employees tend to feel resentment towards their employers. By being fair, you are sending the message that everyone gets equal opportunities and just treatment. Some of the processes that ensure fairness among your people are regular performance evaluation and peer-to-peer feedback. With these, you will ensure that people get rewards based on their competence.
The above are just some suggestions to keep your employees satisfaction at a high rate. But then, there is also the matter of employee engagement, which is totally different from employee satisfaction.
What is Employee Engagement?
Employee engagement involves the active participation of the employees in their daily tasks with passion and dedication, not just for the sake of doing it. When an employee is engaged, he or she takes accountability and ownership of his or her work, and ensures that high-quality output is delivered. Most of these types of employees also go beyond the scope of their regular work, usually taking part in process improvements and other high-level decisions within your organization.
These engaged employees are what you absolutely want in your company. However, it is not an easy task to engage them, let alone maintain that engagement for a long period. Continue reading below to gather some ideas on engaging employees.
- Ensure That Your Employees Are Valued
Employees who feel that they are valued and praised for the work they do are oftentimes the ones who excel in their work. Aside from boosting morale, it can also bring out the best in your employees skill set. Read below to get some ideas on activities that will aid in making your employees feel valued.
- Provide rewards and recognition – what better way to show appreciation than rewarding and recognizing the outstanding ones in front of the whole organization? Through this, awarded employees will feel a sense of pride and will strive further to do their best in their daily tasks. While monetary award is most preferred, there are other forms of reward such as material gifts, plaque of recognition, etc.
- Adopt gamification in hitting targets – making a rewarding game in achieving your organization’s goals will give a higher chance of increasing employee motivation. Gamification is also very flexible and easy to incorporate whether on a team-level or company-level.
- Connect with your employees on a personal level – supervisors who connect with their subordinates with personal touch are usually the ones that gain the trust and respect of their team. When employees feel that the management cares for them not just for the work they do but also as a person, their normal response would be to give back by exerting more effort in their responsibilities. Being personal also makes them feel special.
- Give Employees Their Sense of Purpose
An article from Forbes said that “millennials work for purpose, not paycheck”. This statement shows that the sense of having a purpose in what you are doing can be greater than any monetary value. When employees see that the work they do contributes to the overall success of the organization, they are inspired to do more. The feeling of being part of the bigger picture is a sure motivator.
In order to give your employees that sense of fulfillment, you must do these things:
- Connect their targets with the overall goals of your organization – a structured goal-setting can address this idea. Every goal that must be set should be aligned with your company’s targets.
- Communicate transparently and clearly the impact of each employee’s responsibility to the success of your business – for every company achievement, there should be a traceability of your employees’ contribution; how their day-to-day tasks enabled that success. This can be relayed through one-to-one discussions, newsletter, or via announcement in company meetings.
This last part is often forgotten by most leaders, but ensuring employees’ sense of purpose might actually be one of the most important aspects in preserving employee happiness.
The Final Word
One of the most challenging things that all businesses face is employee retention. There is a saying that you cannot please everyone. But the bottom line is, you can use the guides mentioned above to establish a positive work environment. And with satisfied and engaged employees at your hand, you will surely have a solid workforce in your business.
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