Barbara Turley on Virtual Assistants
Barbara Turley is the founder and the CEO of The Virtual Hub, a company that helps people set up and use virtual assistants all around the world. The Virtual Hub gives small businesses the opportunity to outsource or use virtual assistants based in the Philippines to help them no matter what kind of business it is anywhere in the world.
Key Points in the Conversation with David Barnett of Small Business & Deal Making Podcast:
- The importance of delegating effectively.
- Know what the employees are looking for in a leadership from the business owner in order for them to feel good about working every day.
- How to make new employees feel like they’re fitting in.
- How to properly integrate new employees into our business.
- The common mistakes made when delegating
- The first thing you need to think about before assigning chunks of workload to your employees.
- The difference between a virtual assistant and a strategist.
- Why having strong systems, processes, reporting lines, etc. is important in your business.
“Delegation is a skill that’s not talked about enough in the entrepreneurial community as the bit that trips so many businesses up, they’ve got the right product and the right everything else, but they haven’t mastered this delegation skill”
“Nobody wants to join a company that’s in chaos. Most people want to work for something that is quite enjoyable, and everyone knows what they’re supposed to be doing and there’s no confusion as to who’s doing what and how you do something”
“Sometimes a whole department is just a blank canvas with a couple of people thrown together. You need to give them a mandate for what your goal and vision and everything is for this department, and what you’d like to see them achieve. So that they can go and build processes and systems and get the team structure right”
“One of the biggest things that I see is that people feel like they’re the only ones capable of doing things to a certain extent. And I remember, I took this program years ago, about effective personal productivity. And one of the big lessons I took away from that is that, just because it’s not done exactly the way you would’ve done it, it doesn’t necessarily mean it’s not acceptable”