What happens to my fees when my VA takes leave?
What happens to my fees and account if my VA takes time off or is sick?
All of this is already built into your monthly subscription price. We work out your monthly fee by using this formula: (price per hour X hours per week) X 49 weeks /12
This is your monthly price which, on an hourly basis, will be slightly cheaper than your quoted ‘price per hour’.
By using 49 weeks of the year and not 52 we account for the 12 days of paid leave we cover plus the 5 days per year we are officially closed (Dec 25, Dec 26, Jan 1, Holy Thursday & Good Friday).
What if the leave my VA is requesting is not suiting my business needs?
The VA needs to apply for leave and you can approve or reject it. We will simply manage the HR and accounts end for you.
What if my VA is sick for multiple days within the first week/month or so of working with me?
In the event that your VA is sick for multiple days when they have just started with you and you and/or they have not yet accrued enough leave, we have two options to recover the lost hours. The VA can use our offset function to make up the hours with you by doing some extra hours each day or working on a weekend. This needs to be first approved by you. We also allow VAs to forward use up to 2 days of paid leave, effectively going into negative leave, to help deal with this situation.
As a final option, some of our clients choose to give the VA gift leave for those sick days.
If none of these options are workable then we can work with you on some other solutions.
What if my VA has accrued lots of leave with a previous client but not with me?
This can happen as a lot of our VAs end up with us very long term.
In this instance, we would move your subscription payment date forward by the number of leave days the VA has accrued elsewhere to get your account back into alignment with the VAs leave credits.
What if I cancel my account & my VA has not taken any leave?