Client Story
In 2022, CDI Spaces, a leading furniture provider, sought support for managing administrative tasks and customer-facing operations to better allocate their internal resources.
CDI Spaces | TruSpace
Challenges Presented
- Handling administrative tasks, including minute-taking and reception calls, which consumed valuable internal resources
- Inefficient task management across departments, limiting productivity
- Lack of time for high-value tasks due to busywork
This Resulted In
- Overwhelmed teams managing both day-to-day operations and administrative support
- Delays in processing customer inquiries and quotations
- Lack of time for high-value tasks due to busywork
Our Approach
We provided highly trained support
assistants to meet the client's specific needs.
assistants to meet the client's specific needs.
What We Did
- Expansion
- We started with two support assistants.
As the relationship evolved, the support
assistant team grew to 22, supporting
various departments.
- Task Management
- The team handled a wide array of
tasks, including:- Admin work
- Customer support
- Email correspondence
- Quotations
- Cold calling
- Invoicing
- The team handled a wide array of
Results
- Significant Growth
- CDI Spaces now benefit from a dedicated team of 22 support assistants, with plans for further expansion.
- Improved Efficiency
- The support assistant team has significantly
eased the administrative workload, allowing
internal teams to focus on high-priority tasks.
- Long-Term Success
- The support assistants have become an integral
part of the client's operations, driving
productivity and customer satisfaction.