Client Story

In 2022, CDI Spaces, a leading furniture provider, sought support for managing administrative tasks and customer-facing operations to better allocate their internal resources.

CDI Spaces | TruSpace

Challenges Presented
  • Handling administrative tasks, including minute-taking and reception calls, which consumed valuable internal resources
  • Inefficient task management across departments, limiting productivity
  • Lack of time for high-value tasks due to busywork
CDI Spaces
This Resulted In
  • Overwhelmed teams managing both day-to-day operations and administrative support
  • Delays in processing customer inquiries and quotations
  • Lack of time for high-value tasks due to busywork
CDI Spaces

Our Approach

We provided highly trained support
assistants to meet the client's specific needs.
What We Did
  • Expansion
    • We started with two support assistants.
      As the relationship evolved, the support
      assistant team grew to 22, supporting
      various departments.
  • Task Management
    • The team handled a wide array of
      tasks, including:
      • Admin work
      • Customer support
      • Email correspondence
      • Quotations
      • Cold calling
      • Invoicing
Results
  • Significant Growth
    • CDI Spaces now benefit from a dedicated team of 22 support assistants, with plans for further expansion.
  • Improved Efficiency
    • The support assistant team has significantly
      eased the administrative workload, allowing
      internal teams to focus on high-priority tasks.
  • Long-Term Success
    • The support assistants have become an integral
      part of the client's operations, driving
      productivity and customer satisfaction.
CDI Spaces

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